"I can wholly, unequivocally and without reservation recommend working with you, Russ. I speak five languages, and I don’t think I can find the words in any to make that statement any stronger or more sincere."

Jonty Yamisha, OptiLingo, February 2019

“Working with Russ answers once and for all, “what’s the difference between working with a professional/specialist vs an amateur/generalist?”

Steve Pinckney, Conceptia

"By far the most skilled contractor with respect to his mastery of Microsoft Word. I also believe his is one of the most understated profiles as well."

It wasn’t always that way.

And how I ended up on this path, well...

I Have Zero Recollection of What Happened (Still)!

After 7-years in the British Army, I went to work on the North Sea drilling rigs.

One minute I'm working on a wind-swept deck bolted to the the back the rig…

The next, the helicopter has landed on the hospital landing pad and I'm whisked in for an MRI scan:

"Can You Tell Me What Colour The Grass Is?"

I have to admit, in my haze, I did find it both amusing and worrying when the nurse asked me that.

Amusing, that she didn't know such a simple answer, and worrying because of such a clear and massive drop in educational standards!

(It's only much later I discovered they were standard questions for patients with head injuries/concussion.)

What Changed?

Falling head-first through a hole onto the steel deck below, that’s what.


From then on, life was never the same again.

First, my head, right-shoulder, and back were damaged so they were the priority.

Second, I had to retrain and get back into work.

Fortunately, I'd recently bought a computer and I taught myself to use Microsoft Word. This was while studying for my City & Guilds 236 in Electrical Installation.

I'd like to say it was quick, but it was slow going (3-years all told).

I Got Hired as a Technical Writer

For a company who created manuals for the Oil and Gas industry.

That was in 1997 and, after countless hours spent learning Word, I went freelance.

Between 1999 and 2004, every single company I worked at adopted my Word templates and document procedures and processes over their own.

Since then, I've helped around 200 companies improve their documents and processes. Helped publish over 200 books. And helped many improve their skillset with Word.

I also improved my own Word skills, building on what I already had. I also started digging deeper into the intricacies of Word.

So much so that in June 2018,

Microsoft Hired Me Write Some of Their New Word 2016 Interactive Help

They asked me to write an interactive document to teach users about formatting in Word (using styles, style-sets, and themes).

In December 2018, after a detailed interview process,

Microsoft Then Hired Me to Help Improve Their Own Word Templates

Yes, those very ones you rarely download from the Microsoft site itself:

(I've mentioned/made recommendations to Microsoft about how I believe they're neither following best practice nor setting the best example for their users with these templates. However, I'm still waiting to hear back from them on this one.)

With that in mind...

How Can I Help You?

I deliver.

That’s a fact.

Having worked with dozens of companies since 1997, I’ve also written most kinds of technical documents, including:

  • Admin Manuals
  • Blogs
  • CBTs (Computer Based Training)
  • Developer Guides
  • Ebooks
  • Email marketing sequences
  • Forums
  • Help Documentation
  • Instructional Materials
  • Knowledge Base
  • Multimedia (graphics, illustrations, audio, video, simulations, etc.)
  • Online Articles
  • Procedures
  • Process Documentation
  • Sales letters
  • Social and Professional Networking
  • User Manuals
  • VSLs
  • WBTs (Web Based Training)

(BTW, I have a 1st Class Honours degree in English Language.)

Get in Touch

I know I can help you.

However, you might be unsure.

As such, feel free to reach out if you have any questions.

I promise to respond as soon as I can.

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